SHIPPING & RETURNS
SHIPPING POLICY
Feenyx offers a transparent shipping policy to ensure a seamless delivery experience for our customers. We prioritize safe packaging and efficient delivery methods to guarantee the arrival of your handcrafted bath bomb products in perfect condition.
Our shipping costs are clearly communicated at checkout, providing clarity and transparency for our customers. We aim to build trust and loyalty by delivering exceptional service at every step of the process.
WE WILL OFFER AN EXCHANGE OR RETURN ONLY IF THE PRODUCT WAS DAMAGED IN TRANSIT.
RETURN & EXCHANGE POLICY
At Feenyx, we take pride in delivering products of unparalleled quality that exceed expectations. Our commitment to excellence extends to every aspect of our business, including our policies regarding returns and exchanges.
Due to the sensitive nature of our products and the potential liabilities associated with courier handling, Feenyx does not offer a return and exchange policy. We prioritize the safety and integrity of our goods from production to delivery, ensuring that each item reaches our customers in pristine condition.
While we understand the importance of customer satisfaction, we believe that maintaining the highest standards of quality control is paramount. Rest assured, our team works diligently to uphold these standards and deliver products that meet or exceed your expectations.
Should you have any concerns or inquiries regarding your order, our dedicated customer support team is available to assist you. We are committed to addressing any issues promptly and ensuring your satisfaction with our products and services.
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Thank you for choosing Feenyx. We appreciate your trust in our brand and look forward to serving you with excellence.
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Product life cycle from delivery: 5 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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ALL SALES ARE FINAL. Please make sure to order sample units prior to committing to a purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. WE WILL OFFER AN EXCHANGE OR RETURN ONLY IF THE PRODUCT WAS DAMAGED IN TRANSIT.